Introduction
Caffè Napoli ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
Personal Data
When you submit an enquiry through our website, we collect personally identifiable information that you voluntarily provide, including:
- Name
- Email address
- Business name (if provided)
- Service preferences
- Any additional information you include in your message
Usage Data
We automatically collect certain information when you visit our website, including:
- Browser type and version
- Pages visited and time spent on pages
- Referring website address
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Improve our website and services
- Analyse usage patterns to enhance user experience
- Comply with legal obligations
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: When you submit an enquiry form
- Legitimate interests: For improving our services and website functionality
- Legal obligation: When required by applicable laws
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of three years following your last interaction with us, unless a longer retention period is required by law.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To trusted service providers who assist in operating our website and business, subject to confidentiality agreements
- When required by law or to protect our legal rights
- In connection with a business transfer or merger
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Caffè Napoli
Via San Gregorio Armeno 42
80138 Naples, Italy
Email: [email protected]